The player from Ireland faced issues with the casino refusing to close his account despite explaining his gambling problems. He expressed dissatisfaction with their withdrawal limits and believed the rules favored the casino, enabling losses while restricting payouts. The complaint was marked as resolved after the player confirmed the issue had been addressed. We acknowledged the resolution and offered continued support for any future concerns. The player was encouraged to share feedback on the service provided.
Gransino Casino - Player's account closure request is denied.
Resolved
Our verdict
Case closed
Amount: ??
Gransino Casino
Safety Index 7.6 Above averageCase summary
Discussion
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3 weeks ago
Refusing to close account ... not only have I explained i have a problem i went through there rules with live chat they have a limit on withdrawal but no limit on deposited money they can set no limits but you can only withdraw once every 3 days with a limit of 500 euro and every one who gambles knows thats a fix for you to waste your winnings .. one rule for them and one for us ... also be careful some games offer higher chances if you over double your stake and you win nothing on 2 occasions I spent over 1000 euro on a game and only won 1.2 % I mean it 12 euro on one game 5 euro bet 7.50 to increase the high chances to win now i now its a random generation game but 2 games returned nothing i recorded 1 if anyone would like to see it ..... anyway they won't close account the live chat are just there to hear your problems in life because they do nothing..
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3 weeks ago
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3 weeks ago
Dear Cabra54,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I'd like to ask some questions so we can better understand your situation.
- Do you still have access to your account?
- How much balance do you have left in your account?
- Could you please specify the reason for closing your account? Please forward me the account closure requests that you sent to the casino. My email address is jean.s@casino.guru.
Thank you very much in advance.
Best regards,
Jean
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3 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Cabra54,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Jean
