Gransino Casino - Player's account closure request is denied.

Refusing to close account ... not only have I explained i have a problem i went through there rules with live chat they have a limit on withdrawal but no limit on deposited money they can set no limits but you can only withdraw once every 3 days with a limit of 500 euro and every one who gambles knows thats a fix for you to waste your winnings .. one rule for them and one for us ... also be careful some games offer higher chances if you over double your stake and you win nothing on 2 occasions I spent over 1000 euro on a game and only won 1.2 % I mean it 12 euro on one game 5 euro bet 7.50 to increase the high chances to win now i now its a random generation game but 2 games returned nothing i recorded 1 if anyone would like to see it ..... anyway they won't close account the live chat are just there to hear your problems in life because they do nothing..

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Dear Cabra54,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I'd like to ask some questions so we can better understand your situation.

• Do you still have access to your account?
• How much balance do you have left in your account?
• Could you please specify the reason for closing your account? Please forward me the account closure requests that you sent to the casino. My email address is jean.s@casino.guru.

Thank you very much in advance.

Best regards,

Jean