Gransino Casino - Player claims that payment has been delayed.

I speak French and I wanted to know if there is any cost associated with your help.

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Dear Busjul,

Thank you very much for submitting your complaint. Our mediation services are completely free of charge for players. There is no cost associated with submitting a complaint or receiving our assistance.

Please share details about your current issue for us to assist you.

Best regards,

Jean

Dear Busjul,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru