Gransino Casino - Player claims that payment has been delayed.

Hello,

I am filing this complaint because Gransino-1972.com has been withholding my withdrawals for more than 15 days, without providing any real explanation or progress.I currently have 3 pending withdrawals of €500 each (total €1500). These requests have been stuck in "pending" status for over 15 days, which is completely unacceptable.

Additionally, I have €1400 in my account balance, but I am unable to request a withdrawal because the casino does not allow more than 3 pending requests at the same time. This means I am effectively blocked from accessing €2900 of my own money.Before this issue started, I had received €1300 in three partial withdrawals, each after a 6‑day delay. After that, all payments suddenly stopped.I have contacted support many times. Unfortunately, they keep sending me the exact same automated message, claiming that my withdrawals are "under internal review" and that the financial department has been informed. This message is copy‑paste and does not provide any real information.

I have attached a screenshot showing their repetitive response.At this point, it is clear that the casino is delaying payments intentionally and is not processing withdrawals within any reasonable timeframe. I have fully verified my account, and there is no reason for such extreme delays.I request Casino.Guru’s assistance in resolving this issue and ensuring that Gransino-1972.com processes my withdrawals immediately. I am prepared to provide any additional evidence needed.

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Dear Kikitsa,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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Επίσης τα αιτήματα παραμένουν στο στάδιο pending από 3/6/26

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Dear Kikitsa,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Kikitsa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru