Gransino Casino - Player believes that their withdrawal has been delayed.

The first withdrawal for this money was made on 16/2. Then they canceled my withdrawal twice, asked me to transfer some money while at first they couldn't find the reason why the withdrawal wasn't canceled. And when I transferred it they told me that they would expedite my withdrawal and it would be done immediately. After a week they assured me again through live chat that I would have my money by 12 noon on the same day. And again nothing! Also, the behavior of the chat people is terrible as every time you hear the same thing without helping you.

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Dear Complaint,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center