The player from Croatia is facing difficulties with a withdrawal of 40,000, having completed the verification process and submitted documents multiple times. The casino claims that withdrawals are blocked by the operator but has not provided any proof, with no timeframe or explanation given for over 30 days.
GrandClub Casino - Player's withdrawal is delayed.
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Current status
Waiting for Casino Guru to reply
6d 22h 3m 39s
GrandClub Casino
Safety Index:HighCase summary
Discussion
Public
Public
22 hours ago
Withdrawal amount: 40,000"
"Verification completed / documents submitted multiple times"
"Casino claims withdrawals are blocked by operator without providing any proof"
"No timeframe or explanation given for over 30 days"
Public
Public
2 hours ago
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Public
Public
2 hours ago
Dear IrfanSabic,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Do you have access to your casino account?
- Have you made any successful withdrawals before?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Jean
