The player from Germany requested a total withdrawal of €1,500 over three transactions, starting on March 7th, but has not received any payments after more than two weeks. He consistently gets the same generic responses when he inquires about the delay.
GrandClub Casino - Player's withdrawal is delayed.
Opened
Current status
Waiting for player to reply
6d 20h 46m 58s
GrandClub Casino
Safety Index:HighCase summary
Discussion
Public
Public
20 hours ago
Translation
Hello,
I have requested a total of €1,500 for payment.
€500 on March 7th.
€500 on March 8th.
€500 on March 9th.
More than two weeks have now passed since the first payment was due. When you inquire, you always receive the same boilerplate response.
I don't understand how a payout can take so long.
I would like my money now.
Can you help me with that? That would be great!
Automatic translation:
Public
Public
3 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
3 hours ago
Dear Arques,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?
- Have you made any successful withdrawals from your account previously?
- Can you confirm that your KYC verification was completed?
- Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.
We will do our best to resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
