GrandClub Casino - Player's withdrawal is delayed.

Still waiting on a withdrawal for more then 2 weeks haven’t heard how long it’s going to take they always send same responses and nothing useful but doubt ful it’s going to pay

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

They have only just asked for verification 2 weeks after requesting withdrawal after I said I would make a complaint to casino guru I’ve uploaded it all they are now delaying it by asking for same document I keep uploading over and over it has all the correct information they asked for and correct dates, I got one withdrawal prior took about 4 days but now just nothing and can’t get a proper response I’m doubtful I’m even going to get it at this point played only slot games with bonus but successfully wagered bonus to be able to withdraw

• Which identity documents have you already submitted to the casino?
• When did you most recently send a document to the casino?
• Has the casino reviewed or approved any of your documents in the meantime?
• Which document have you been asked to upload repeatedly? Did the casino explain why it could not be approved the first time?

I have finally gotten the money

Dear HSkeen5789,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru