GrandClub Casino - Player has not made a withdrawal.

Hello, Casinoguru. I'm filing a complaint to start the 14-day countdown, since I've never made a withdrawal from this casino. Thank you.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Could you please specify how many days ago was your withdrawal requested?
• Was your account, including the payment method, successfully verified?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you.

Thank you in advance.

Best regards,

Attila

Hi, Atilla. Yes, I'll wait the 14 days. Thank you.

I requested the withdrawal on September 15, and today is September 18, but I still haven't received my funds—this is the third business day, counting one day after I requested the withdrawal. It's amazing how casinos never pay out within the timeframe specified in the terms and conditions.

Today, September 19, my withdrawal was canceled.

It's strange—there are no issues with deposits, but there are issues with withdrawals. Why is that? I requested a new withdrawal on the 19th—the same day they canceled my withdrawal—and it’s still pending as of today.

It seems like this tactic of canceling withdrawals is typical of this group of casinos; I also had a problem with Excitewin Casino regarding a canceled withdrawal a while back.

I played on the same day and made a withdrawal from 24slots Casino, which has a rating of 2.4, at MAD Casino with a rating of 6.7, and at GrandClub with a rating of 8.1. I’ve already received my withdrawals from the casinos with ratings of 2.4 and 6.7, but it’s been 8 days and I still haven’t received my withdrawal from the casino with a rating of 8.1.

I just reviewed my withdrawal and will mark my complaint as resolved. Thanks, Atilla.

Dear Player,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Attila

Casino.Guru