Granawin Casino - Player's withdrawal request is delayed.

Hi,

Kindly help with my withdrawal issue at granawin casino.

I have never seen a worst scam casino than this Granawin casino in my entire life.I tried to withdraw my balance after doing verification deposit and uploaded my payment proof that shows my Name deposit amount casino name and time.They cancelled my withdrawal 2 times and rejected my payment proof screenshot that contains all details they need to verify my deposit.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly.

• Have you tried accessing the website here and accessing your account on a web browser? https://portal.icash.one/login
• Please let me know if the information found here can be used to verify your deposit successfully.
• If the issue persists, please save the information submitted to the casino and your correspondence with support and send it to me for review at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

I logged in to my Icash on chrome but there's no data related to my transactions in the website as Icash is mainly for App use means all my transactions are available on the mobile App.I have already provided granawins casino the screenshot from my Icash app that shows my deposit with my name amount and time.But they are asking me to upload only one screenshot of my deposit transaction showing all details.I contacted Icash customer support they told me the screenshot I uploaded on granawin should be sufficient enough to verify my payment.But granawin is deliberately trying to not verify my payment method.

Thanks for sharing these details with me.

Has the casino approved your payout on this occasion?

Please let me know.

Dear Rocky_210690,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru