Granawin Casino - Player's withdrawal is delayed and funds remain pending.

On the 11th August i was lucky and won 1850€ on this casino playing slots. I received a 150€ bonus after making a deposit of 300€ via crypto.

I completed verification checks but my withdraw kept getting cancelled by them, so after going in the chat they requested a selfie and note and another POA. Did that straight away but it remains pending ever since and they still cancel every withdraw. I have been going in the chat daily just to be told to wait. They say the below constantly for 8 days:

Our security department is conducting a thorough check of your withdrawal request, including reviewing the uploaded documents and account activity. Once the account check is completed, you will receive an update over email from our support team.

I hope this platform can assist in this matter as it seems they are avoiding verification at this duration point which means i get non of my money out.

Sabrina G.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please provide a link to, or a screenshot of, the bonus you activated and played with?
• Which slot games did you play while the bonus was active?
• Could you also describe your gameplay in more detail? In particular, did you switch between different games, change your bet amounts, or purchase any bonus features?
• Regarding the additional verification, which documents have you submitted that are still pending review by the casino’s relevant department?
• Finally, when was the last time the casino communicated with you regarding the verification of your account and the processing of your withdrawal request?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika