The player from Spain faces a blocked withdrawal at Granawin, which cites supposed irregularities without a detailed explanation. He encountered issues during verification but insists there was no fraud, yet the casino has made a final decision preventing access to his funds without clarity.
Granawin Casino - Player's withdrawal is blocked due to alleged irregularities.
Opened
Current status
Waiting for player to reply
6d 17h 37m 1s
Granawin Casino
Safety Index:HighCase summary
Discussion
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Public
2 days ago
Translation
Granawin has blocked the withdrawal of my funds alleging supposed irregularities without providing a concrete or detailed justification.
The only incidents in the verification process were minor (an incorrect image and a discrepancy in the telephone number due to a recent change), with no fraud in any case.
Despite my willingness to rectify any aspect, the company has made a unilateral and final decision, preventing me from accessing my funds without a clear basis or transparency.
Automatic translation:
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6 hours ago
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6 hours ago
Dear MarioSantosUAE,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?
- Could you please explain how and why the image was edited?
- Also, did you provide evidence to the casino confirming the phone number change?
- Have you provided any other documents to verify your account, and have they all been approved?
Thank you in advance for your reply.
Best regards,
Kristina
