Granawin Casino - Player’s winnings have been confiscated.

On 13 August 2026 I won a large amount on VIP Roulette (Pragmatic Play live casino) – approximately €10,000 net win (full game history and screenshots attached).

After requesting a withdrawal, the casino started a long verification process. I fully complied with every single request they made:

Personal ID + utility bill (proof of address)

Additional utility bill

Selfie with personal ID

Selfie with personal ID + code written on paper

Selfie with personal ID + another different code

Second identity document (Driver’s License)

Selfie holding Driver’s License and a paper with the code 112051 (both hands fully visible)

All documents were uploaded and marked as accepted/approved by the casino.

Despite completing the entire verification process, on 21 August 2026 the casino suddenly performed a balance correction and removed almost €10,000 from my account without any clear or detailed explanation. They only left the amount of my most recent deposit and announced that the account will be closed after the remaining balance is withdrawn.

I have repeatedly contacted support via live chat and email asking for a proper explanation of the balance correction and the reason for removing my winnings. They refuse to provide any specific details and only reply that their decision is final.

My account was used exclusively for normal sports betting and casino play. I never shared the account and I have fully cooperated with all verification requirements.

I request the full restoration of the removed funds (€10,000) and the processing of the withdrawal of my entire legitimate balance.

All supporting evidence (game history showing the win, verification requests, document approval statuses, and the casino’s messages) is attached.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Granawin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas