The player from Spain faced issues depositing funds to the casino, claiming a USDT transaction made on February 11, 2026, had not been recognized by the casino. Despite providing evidence of the transaction and the correct address, the casino denied receipt of the funds. The player failed to respond to multiple inquiries and requests for further information from the Complaints Team. As a result, the complaint was closed due to lack of communication, with the option to reopen it in the future if the player chose to resume contact.
Granawin Casino - Player's deposit is denied by the casino.
Closed
Our verdict
Player stopped responding
Amount: €67
Granawin Casino
Safety Index:HighCase summary
Discussion
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3 weeks ago
Translation
I made a USDT transaction on the Solana network from my MEXC account to the Granawin account provided to me on the Solana network on February 11, 2026 at 2:31 PM.
They deny having received the money and claim that the account I deposited the money into is not theirs.
I have contacted them via chat twice and sent the screenshots both by email and chat, and they say they haven't received anything.
Attached is an image of the address provided by the casino for USDT deposit on the Solana network.
Attached is an image of the USDT transaction from my MEXC account on the Solana network to the address provided by the casino.
And here's the tracking link where you can see that the funds have gone to that address provided by the casino.
https://solscan.io/tx/5fczvURC1A9NT62cRjJm53ieVsc52AijMgYCFawPd7mQH2JyY9jqHNDH1eJ6fHQ53P5RsVEZBt27KmgXfiRH9i4K
https://solscan.io/account/BcRfzdTaBm1ZcgAk7cwbe9G5t8kqWxsH8S6iuNNeNBzP#transfers
Automatic translation:
Public
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Granawin Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- What was the support's response after you presented them with evidence?
- Have you made any previous deposits to the casino using this payment method?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 weeks ago
Dear xabihp,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
