The player from Mendoza has been unable to deposit $3500 ARS to Granawin, as the casino marked the transaction as rejected despite confirmation from Mercado Pago that the money was debited. After 9 days of complaints, his account is closed, and he has only received automated responses. He demands a refund of the disputed amount.
Granawin Casino - Player's deposit has been delayed and account closed.
Opened
Current status
Waiting for Casino Guru to reply
6d 2h 43m 38s
Granawin Casino
Safety Index:HighCase summary
Discussion
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Public
yesterday
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Public
Public
yesterday
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Attila
