The player from Chile is facing issues with withdrawals from Granawin casino, where her approved withdrawal requests have not been credited to her bank account. Despite her attempts to communicate through emails and chat, her account has been closed, and she remains without her winnings.
Granawin Casino - Player’s account is closed and withdrawals are delayed.
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Current status
Waiting for player to reply
6d 21h 33m 52s
Granawin Casino
Safety Index 8.1 HighCase summary
Discussion
Public
Public
18 hours ago
Translation
Hello, I'm writing to you to request assistance with my withdrawals from Granawin casino. I made two separate withdrawals on different dates, no more than five days apart. These withdrawals were approved immediately upon request, however, the funds were never credited to my bank account, which they correctly registered. I've sent hundreds of emails, they closed my account, and they blocked the chat. They've been telling me to wait for over a week, but this whole situation has made me completely distrustful, and I still haven't received my money. I don't know where to turn, where to file a complaint, or what to do.
Automatic translation:
Public
Public
2 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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Public
2 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
- Could you please specify how many days ago was your withdrawal requested?
- Was your account, including the payment method, successfully verified?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you.
Thank you in advance.
Best regards,
Attila
