Granawin Casino - Player requests account closure and deposit refund.

I am filing a complaint against Grana Win due to my withdrawal of 30,500 being pending for more than 24 hours. Because of this delay, I have lost confidence in the platform and decided to close my account. I am requesting a refund of my total deposits of 10,500. Regarding the pending winnings, I am no longer chasing them; if Grana Win chooses to release them, that is up to them. My main concern is getting my deposited money refunded and closing my account. I hope Casino Guru can help resolve this matter fairly.

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Dear Macubex027,

Thank you very much for submitting your complaint.

To better understand the situation, could you please clarify the following:

• Were the total deposits of 10,500 already wagered/played through before you requested the refund?
• Is the withdrawal of 30,500 still pending, or has its status changed since you submitted the complaint?

Thank you very much for your cooperation.

Karla M.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Macubex027,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla