The player from Austria had been waiting for two weeks for a withdrawal from goodmancasino.com. Despite appreciating the casino’s offerings, he was frustrated with the repeated vague responses regarding the delay and sought assistance in obtaining his funds. After the Complaints Team intervened and facilitated communication with the casino, the issue was resolved, resulting in the player receiving his winnings. The player confirmed the resolution and expressed satisfaction with the assistance provided.
GoodMan Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €400
GoodMan Casino
Safety Index:Above averageCase summary
Discussion
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2 months ago
Translation
Hello, I tried goodmancasino.com again and wanted to give them a chance because they have a fairly large selection of game providers and the casino is relatively well-structured and easy to navigate. Now I've withdrawn something again and have been waiting for two weeks. And the responses as to why it's taking so long are the same as last time. Perhaps you can help me get my withdrawals back. At this point, I wouldn't recommend anyone depositing money at this casino.
Best regards
Christopher
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2 months ago
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify when exactly you requested this withdrawal?
- What is the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 months ago
Translation
The current payout is still being processed. I earned the winnings without a bonus.
Kind regards
Christopher
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2 months ago
Thank you very much for your reply. When was the last time you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.
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2 months ago
Translation
I have sent you an email message with my last conversation with the casino.
Kind regards
Christopher
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2 months ago
Thank you very much for your cooperation. I will now transfer your complaint to my colleague Romi ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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2 months ago
Dear user,
I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.
I would like to invite the GoodMan Casino's representatives to join this discussion and provide any available information to help resolve this issue.
Dear GoodMan Casino,
Could you please provide detailed information about this case?
Thank you in advance for your response.
Best regards,
Romi
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2 months ago
Dear Christopher and Casino Guru Team,
Thank you for bringing this matter to our attention. We understand your concern regarding the delays in processing your withdrawal and sincerely apologize for the inconvenience this has caused.
We are pleased to confirm that your withdrawal of 400 EUR was successfully processed on October 16, 2025, at 06:36:30 UTC.
We appreciate your patience throughout this process. Please rest assured that ensuring the timeliness, security, and accuracy of all transactions is a top priority for us.
If you have any further questions or need any assistance, please feel free to contact us at [email protected]. Our team is always here to help.
Best regards,
Goodman Casino Team
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2 months ago
Translation
Thank you, I received the money! Unfortunately, I won't be playing at your casino again after having to wait a month for two withdrawals each. Kind regards, Christoph
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2 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear chrineuer53,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Romi
