The player from the Netherlands claimed that the casino had unfairly withheld his withdrawal of €120, stating that his winnings had been generated from his own deposited funds and not from a bonus. He requested that the casino process his payout without further delay, as their reasoning for withholding the funds was incorrect. The issue was resolved after the player confirmed satisfaction with the outcome. The complaint was marked as resolved by the player, and no further action was required.
Good Day 4 Play Casino - Player’s withdrawal is being withheld.
Resolved
Our verdict
Case closed
Amount: €120
Good Day 4 Play Casino
Safety Index 7.6 Above averageCase summary
Discussion
Public
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3 weeks ago
unfairly withholding my withdrawal. Of 120 euro.
The winnings from my last deposit were not generated from a bonus. Therefore, the statement of the casino is incorrect.
As these winnings were obtained from my own deposited funds and not from any bonus balance, there is no valid reason to withhold the payment. Please process the payout of my funds without further delay.
Your statement is: When the player abuse bonuses, GOOD DAY 4 PLAY has the right to apply measures to such a player, namely: to remove, cancel all existing bonuses and bonus winnings. The winnings were not tied to a bonus
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3 weeks ago
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3 weeks ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Good Day 4 Play Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- When was the last time you activated a bonus in the casino? Would you be able to share a screenshot from your bonus history as it appears in the casino's records?
- When was the last time you deposited in the casino?
- Was your account in the casino verified?
- Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear mhroelink1,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Tomas
