Good Day 4 Play Casino - Player’s withdrawal is being withheld.

unfairly withholding my withdrawal. Of 120 euro.

The winnings from my last deposit were not generated from a bonus. Therefore, the statement of the casino is incorrect.

As these winnings were obtained from my own deposited funds and not from any bonus balance, there is no valid reason to withhold the payment. Please process the payout of my funds without further delay.

Your statement is: When the player abuse bonuses, GOOD DAY 4 PLAY has the right to apply measures to such a player, namely: to remove, cancel all existing bonuses and bonus winnings. The winnings were not tied to a bonus

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Good Day 4 Play Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• When was the last time you activated a bonus in the casino? Would you be able to share a screenshot from your bonus history as it appears in the casino's records?
• When was the last time you deposited in the casino?
• Was your account in the casino verified?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas