The player from Germany faces issues withdrawing his winnings after using several bonuses listed under 'My Bonuses.' His withdrawal was canceled, and his winnings were deleted, despite having played through the bonus according to the terms and conditions. He requests his winnings back, as he believes he followed the rules.
Good Day 4 Play Casino - Player's winnings have been confiscated.
Opened
Current status
Waiting for Casino Guru to reply
6d 22h 17m 11s
Good Day 4 Play Casino
Safety Index 7.6 Above averageCase summary
Discussion
Public
Public
5 days ago
Translation
I made several deposits here last night and also used the bonus offers that were listed under the "My Bonuses" section.
If it mentions bonuses, then I assume I can use them.
I then tried to make a withdrawal at 5:11, which was cancelled and my winnings were deleted!
I don't see why I should, since I already played through the bonus with my deposited money and now I get nothing because I used too many bonuses in a row. But if they're listed under "my bonuses," you naturally assume you can use them.
I want my winnings, especially since I played through the bonus according to their terms and conditions and also deposited my own money.
This is not good, as it (the cancellation and annulment of my winnings) is now causing me other problems as well.
Automatic translation:
Public
Public
3 days ago
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Public
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3 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Good Day 4 Play Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Do I understand correctly that each of the 6 bonuses the casino refers to in their response to you was a deposit bonus?
- Was your account verified successfully?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
