Gonza Bet Casino - Player’s account has been closed with funds confiscated.

I will file a complaint with Casino Guru.

On Friday, I deposited 1,000 USDT.

I was supposed to receive a bonus, but it was not credited, so I contacted support. They told me there was a technical issue and asked me to wait for an email.

After that, I received an email, but my account was suddenly banned.

They said the reason was a violation of the terms, such as creating multiple accounts, but I have absolutely no knowledge of this and did not do anything like that.

They have not returned my 1,000 USDT.

Please help me.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

No, absolutely no one else created an account.

I have completed the KYC verification.

In the first place, this is not about any winnings or profit — I only made a deposit.

I was banned after making the deposit and before receiving the bonus.

I have not placed a single $1 bet.

Dear neros,

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshot here.

Thank you for your patience and cooperation.