Gonza Bet Casino - Pelaajan tili on suljettu ja varat takavarikoitu.

I will file a complaint with Casino Guru.

On Friday, I deposited 1,000 USDT.

I was supposed to receive a bonus, but it was not credited, so I contacted support. They told me there was a technical issue and asked me to wait for an email.

After that, I received an email, but my account was suddenly banned.

They said the reason was a violation of the terms, such as creating multiple accounts, but I have absolutely no knowledge of this and did not do anything like that.

They have not returned my 1,000 USDT.

Please help me.

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

No, absolutely no one else created an account.

I have completed the KYC verification.

In the first place, this is not about any winnings or profit — I only made a deposit.

I was banned after making the deposit and before receiving the bonus.

I have not placed a single $1 bet.

Dear neros,

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshot here.

Thank you for your patience and cooperation.

This is the only thing I was told by the support chat.

Even after contacting the specified email address, I have not received any reply at all.

_____________________________________________________________

Your account may have been banned due to violations such as creating multiple accounts, which is prohibited. Each player is allowed only one personal account. To resolve this issue, please contact our support team directly via email at support@gonzabet.com. Provide them with your account details and explain your situation so they can assist you further. Gonzabet 07:19 Would you like to know anything else? ‎ Type "manager" if you’d like to reach our team

Dear neros,

Thank you for your response. Could you please forward the email directly to me at attila.g@casino.guru?

Thank you in advance.

This is a copy of the message from the site's live chat support.

I did not take a screenshot at the time, so unfortunately I do not have any images.

I apologize for the inconvenience.

Hello neros,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear neros, thank you for your response. Could you kindly provide a receipt for the deposit into your casino account? Alternatively, you can send a bank statement showcasing the transaction.

Additionally, have you used any VPN or IP-masking software to alter your real location while accessing the casino website?

Thank you for your patience and cooperation.

I deposited from my private MetaMask wallet.

Since it was a past transaction, I’m not sure whether the record is still available.

I have never used a VPN or done anything to disguise my IP address.

Dear Neros,

Thank you for your response. If you could kindly attach a screenshot of your MetaMask wallet transaction history, it would be greatly appreciated. Thank you in advance.