The player from Germany had faced repeated issues with multiple withdrawal requests totaling €70 and €150, both of which were rejected without clear reasons. He had gone through various verification steps and was told that his funds needed to be wagered more, despite not having claimed a bonus, and continued to experience rejection of his payout attempts. The complaint was marked as resolved after the player confirmed the issue had been addressed. We acknowledged the resolution and closed the case, offering further assistance if needed in the future.
Gomblingo Casino - Player's withdrawal has been rejected multiple times.
Resolved
Our verdict
Case closed
Amount: €180
Gomblingo Casino
Safety Index:LowCase summary
Discussion
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2 weeks ago
Translation
Hello,
I already requested a withdrawal of €70 on December 10, 2025, and another withdrawal of €150 on December 13, 2025.
Both withdrawals were rejected without any apparent reason. When I initiated another withdrawal, it was also rejected, and I was told there were problems with my payment provider, even though it had always worked flawlessly before. I was told to use a different IBAN. I did so. However, before that, I was also informed that my €230 hadn't been wagered enough, even though I never claimed a bonus and the two previous withdrawals had initially been accepted and then reversed. I pointed this out to Gomblingo as well. Their response was that it was normal for every deposit amount to have to be wagered at least 5 times before it could be withdrawn. In my case, this meant I was still €27.15 short. So, the money continued to be played away... For the new withdrawal, I was then asked to go through the entire verification process again and send an invoice or similar document to the specified account, where my name and IBAN would be listed together.
Since there are no outgoing payments on the account, I also have no corresponding document. Therefore, I cancelled the payment myself.
I then created a Skrill account specifically for this purpose and wanted to attempt a fourth withdrawal using that account. Again, I was asked for verification. As requested, I had sent Gomblingo the required proof (a screenshot of my Skrill ID, email address, phone number, and my name together in the app).
I then received an email confirming that my screenshot had been received and was supposedly being reviewed by the relevant department.
After 3 more days, my payout was rejected again today.
It is quite clear that they are trying to "keep the money for themselves".
I don't know what else to do here except contact Casino-Guru. These days, I just feel cheated and ripped off. I've never experienced anything like this in any other casino.
I would appreciate your feedback.
Automatic translation:
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2 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
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2 weeks ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Has the casino reviewed your Skrill statement yet, or is it still "under review" in your account?
- Have you made any successful withdrawals from this casino before?
- Have you made any deposits with Skrill as well?
- When was the last time the casino communicated with you regarding the verification of your account or the cancellation of your withdrawal requests?
- Has the casino offered any alternative ways of processing your requests? For example, have they suggested approving a manual withdrawal?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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2 weeks ago
Translation
Hello Veronika,
- The Skrill withdrawal was rejected by Gomblingo yesterday. I immediately initiated a new Skrill withdrawal of €180, which is currently being processed.
- In the past, I have made several withdrawals from this account. These all went through without any problems into my bank account, which, according to Gomblingo, is now experiencing problems because my payment provider cannot process the payment.
I haven't made any deposits or withdrawals with Skrill before. I created the Skrill account specifically this week for the purpose of withdrawals.
- The last email I received to verify my Skrill account was dated January 6, 2026.
No other payment methods have been suggested to me so far. Personally, I would also be able to withdraw via PayPal. However, this is not offered by the casino on their website.
Thank you so much for getting back to us so quickly.
Best regards
Justin
Automatic translation:
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2 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear justinwissing,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
