Gomblingo Casino - Player's account closure is denied.

Hello

I want to close my account at this casino but they won't close it. Who can help me close the account?

Dear zija,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account, or if yes, only under particular circumstances (after the cooling off period, and this cannot be done for players who are addicted/with a gambling problem).

Could you please specify the reason for closing your account? Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is [email protected].

Thank you very much in advance.

Best regards,

Veronika

I can't pause or close, I've just sent an email.

Thank you for your emails and for providing us with the details regarding your case. After carefully reviewing your messages, we noticed that you did not clearly state the reason for your account closure request.

In order for us to assist players with account closures, it is essential that the request is explicitly related to concerns such as gambling addiction. If you are seeking a self-exclusion, we ask that you state this clearly in your request and include the reason for your decision. Additionally, it is important to specify the time period for the self-exclusion and to ensure that the email subject is clearly marked, as this will help the casino support team process your request promptly.

Here’s an example of how you can structure your self-exclusion request:

Email subject: Self-exclusion due to gambling addiction

Player’s info:

First name:

Last name:

Date of Birth:

Casino login:

Email address:

"Dear [Casino Support],

I am writing to inform you that I wish to self-exclude from this casino and all associated gambling-related marketing materials for a minimum period of [time period] (or lifetime).

The reason for my request is [brief reason].

I acknowledge that I will not be allowed to lift my self-exclusion during this period and that it will not be rescinded before the agreed-upon timeframe."

Please fill out this form and send it to the casino at [email protected], and add my email address [email protected] as CC.

Okay, thank you.

Hello

Now my account is closed thanks for the help

Dear zija,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru