Goldspin Casino - Player’s withdrawal option has been blocked.

I have 771.9 euros, and they've blocked the withdrawal option. I've been on live chat for five hours, and they're sending me back and forth without any solution.

The deposit option is clearly active, but the withdrawal option has been blocked.

I have verified accounts for everything they asked me for: address, bank, ID...

I'm not going to play until they let me withdraw my funds since that's what they're waiting for me to spend, so rest assured that's not going to happen.

I hope they give me a solution, otherwise I will complain as far as I have to.

I just ask that you let me withdraw my money and close the account later if you want, but that money is mine.

I have screenshots and screen recordings of everything in case they deny the facts.

The page has been loading for up to 5 hours without any solution or access.

I have done everything they asked me via live chat and they told me to reply to the email.

To whom I have also complained and never responds.

I'm frustrated and I'll go to any lengths to do what it takes since my money is stuck there.

I haven't used the voucher because I knew they would put up obstacles.

I hope for a solution.

Dear Angel1996,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Did you play casino games or bet on sports?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

It's now resolved. After many hours of chatting, I managed to get the withdrawal option unlocked.

My withdrawal is now pending processing, but I'm waiting.

Thank you very much for answering, greetings

Dear Angel1996, kindly update us once you have received the money.

Dear Angel1996,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.