The player from Finland had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The Complaints Team had communicated that delays in processing withdrawals could occur due to various reasons, including KYC verification and high volumes of requests. After further investigation, the issue had been marked as resolved, and the player had confirmed this resolution.
Goldspin Casino - Player’s withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €340
Goldspin Casino
Safety Index:HighCase summary
Discussion
Public
Public
9 months ago
I made a 340 euro withdrawal 4 days ago.
Unfortunately, it was still pending.
The casino says withdrawal is settled 72 hours. This period has now gone. I have no news from Casino when my withdrawal is settled. My account was verified earlier. I have made earlier deposits and withdraws complete.
Can you Guru help me solve this case?
I dont have anything against Goldspin casino. I only ask for my withdrawal in time.
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Public
9 months ago
Dear 5801451,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
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8 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear 5801451,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Dominika
