The player from Italy had deposited approximately €500 and won €800 at Goldspin Casino. However, upon planning to withdraw, he encountered a code 403 error that restricted access based on his location, despite having registered and played without issues previously. The issue was resolved when he switched from home Wi-Fi to a data connection, which allowed him to verify his account and submit a withdrawal request. The Complaints Team maintained communication until the player confirmed the success of his withdrawal. Ultimately, the complaint was closed due to a lack of further responses from the player.
Goldspin Casino - Player's account access is restricted.
Closed
Our verdict
Player stopped responding
Amount: €800
Goldspin Casino
Safety Index:HighCase summary
Discussion
Public
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8 months ago
Translation
Good evening,
I registered at Goldspin Casino. I think I deposited around €500 in a week and a half, €300 this evening. Luckily I managed to recover around €800 with a win in the Monopoly game. I got to over €800 to decide to stop at €800 clean. I would then have to authenticate to be able to withdraw. Out of the blue it tells me that visitors from my country are not allowed in the game with code 403. They do not accept visitors from our country. Now, this is new to me, first because there were no problems during registration, secondly they let me deposit and play without any problems. Now that I have a positive account I can't even access the site. Can you help me please. I don't know what to do. Thanks
Automatic translation:
Public
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8 months ago
Dear stepimat22,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. We accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. Simply said – if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well. However, if the player personally chose to make deposits and lost, we believe they are not eligible for any refunds because they could lose their deposits in the same manner at any other casino.
- Could you please clarify when exactly you created your casino account, and when was the last time you accessed it?
- Which country did you choose during registration?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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8 months ago
Translation
Good morning, I don't know what happened yesterday but after the complaint, by removing the home wifi from the noble device and using only the data connection, everything was restored. I made a withdrawal request, verifying the account. Now I'm waiting. I'll let you know the timing. Thank you very much, for now, for your availability.
Automatic translation:
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8 months ago
Thank you for your reply, stepimat22. I am happy to hear that there has been some progress. I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.
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8 months ago
Dear stepimat22,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Kristina
Casino.Guru
