The player from Sweden faced difficulties depositing a small amount at Goldspin Casino and believed the casino was a scam. She found the customer service unhelpful, directing her to an unreasonable email for further assistance. We advised her to contact her payment provider because the deposit had not been credited, but later she reported that the bank confirmed the transaction was completed and the casino took the money. As she did not respond to our follow-up messages and reminder, we were unable to continue the investigation and the complaint was closed for now.
Goldspin Casino - Player reports issues with unscrupulous casino.
Closed
Our verdict
Player stopped responding
Amount: €15
Goldspin Casino
Safety Index 8.3 HighCase summary
Discussion
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1 month ago
In this case, it's not the money that's my main concern, it's such a small number. The fact that the casino in question, goldspin casino are true scam artists. Customer service just brush it off and tell me to email the most ridiculous email adress I've seen and expect me to send my whole bank and life history for them to even start to look into the problem. The casino have some serious issues and I wouldn't recommend them to anyone, ever! 15 euro, come on people, how shitty do you have to be to scam people on 15 euro 🤣🤣🤣
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1 month ago
Important notice:
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If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear Xyz654,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Jean
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1 month ago
Hi. I have already been in contact with my bank and they told me the transaction went from reserved to completed (withdrawal) and that the casino took the money and the bank can't do anything.
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1 week ago
Dear Xyz654,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 days ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Jean
Casino.Guru
