Goldex Casino - Player’s withdrawal process is delayed.

Withdrawal

I have done everything they have asked of me and been rejected multiple times asking for more information. I am getting no help and after reading the reviews I now think I have been scammed.

i can provide anything you need as everything has been done correctly.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify what information the casino is requesting from you in order to approve your withdrawal request?
• Which documents have you provided to the casino for verification, and when exactly? Have they been reviewed by the relevant department yet?
• Did you accumulate your winnings with or without a bonus?
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this matter as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

A statement with my full name on it which I have attached 3 times now.

i have provided the card I used to make the deposit.

i provided ID (passport)

I have also provided another bank statement with my full name and address on it.

this is my first time withdrawing and I accumulated my winnings without bonuses

I have also attached two new bank statements in top of what I also provided for the most recent rejection

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Drifter777,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika