The player from Austria deposited €50 and used a 50% bonus, winning up to €500 before his balance was reduced to €125 after meeting bonus conditions. He later requested a withdrawal of €700 unsuccessfully.
Goldex Casino - Player's winnings are in dispute.
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Current status
Waiting for player to reply
3d 12h 50m 35s
Goldex Casino
Safety Index 7.8 Above averageCase summary
Discussion
Public
Public
5 days ago
Translation
I deposited €50 and played with a 50% deposit bonus. I won and was up to around €500. Then the bonus conditions were met and my balance was reduced to €125.
I continued playing and won. I requested a withdrawal when I reached €700.
Normally, you can continue playing as normal and the money no longer counts as bonus money.
I'm not going to deposit €50 just to win €125.
Automatic translation:
Public
Public
4 days ago
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Public
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4 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Goldex Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Has the casino notified you at any point that bonus terms and conditions, especially the maximum win, persist after meeting the wagering requirements?
- Do I understand correctly that the casino capped your balance to 125 again after you requested a payout?
- Could you please share with me your communication with the casino regarding the issue, or any other supporting evidence connected to your case? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
