Goldex Casino - Player’s winnings are being confiscated.

I played o. The site and I won 800 from the bonus which I played by the full and the limits it had. Then I deposited another 100 and played and won 2300 total 3100. Now they are saying I've only won 1000 and reject the rest of the withdrawal.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a link or a screenshot of the bonus you used to win 800 AUD? Were your winnings automatically capped to the maximum allowed cashout after you completed the wagering requirements?
• Have you activated another bonus with your 100 AUD deposit? If yes, please also send a link or screenshot of that bonus.
• Additionally, could you please provide a screenshot of your bonus history from your casino account?
• Have you contacted the casino customer support to ask why your winnings were reduced to 1,000 AUD?
• Finally, could you confirm whether you were able to successfully withdraw the initial 800 AUD you won with the bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika