Goldex Casino - Player’s verification is delayed.

Hallo schönen guten Tag.

Mein Name ist Dragan j***

Ich habe in diesem Casino eingezahlt und etwas gewonnen,jedoch habe ich Probleme mit der Verifizierung, sie lehnen meine Paysafecard/Creditkarte ab ,sie wollen es nicht verifizien obwohl ich ein Transaktionsbeleg gesendet habe mit allen Daten zb meine Wohn Adresse ,meine Zahlung bei dem Casino und meine Iban Nummer da steht soger die letzten Ziffern von meine Creditkarte.

Das alles wird nicht akzeptiert

Bitte helfen Sie mir, bisher hat jedes Casino sowas akzeptiert dieses Casino akzeptiert es nicht.

Ich weiß nicht was ich machen soll Bitte helfen Sie mir

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Dragan1980,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it is carried out to protect you and prevent misuse of your account.

To help us investigate and expedite the process, could you please provide the following details:

• Do I understand correctly that verifying your payment method seems to be the only issue?
• Have you provided any other documents to verify your identity, and have they all been approved?

We hope to resolve this matter quickly. Thank you in advance for your reply and cooperation.

Best regards,

Kristina

Guten Morgen!

Problem wurde behoben

Mein Konto wurde verifiziert, es ist alles ok und ich habe auch schon ei n großen teil meiner Auszahlung erhalten .Aber ich bedanke mich ganz herzlich bei dem Team Casino guru. ❤️Toll das es euch gibt.

Ps Ich muss sagen das daß Casino Goldex ein sehr sehr gutes Casino ist. 👍🏼

Dear Dragan1980,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru