GoldenPharaoh Casino - Withdrawal of player's winnings has been delayed.

I requested a withdrawal of £800 from Golden Pharaoh Bet on 29 July 2025.

I was playing without any active bonus or free spins — the funds came from cashback without wagering requirements.

Normally, my withdrawals from this casino are processed and received within a maximum of 2 days. This time, however, the payment has been significantly delayed without a clear reason.

The casino has replied several times with generic statements, such as "routine checks" or "high volume of withdrawal requests," but without providing any specific date for completion. As of today, it has been 7+ business days since the request, and the funds have not been sent.

I am concerned that the delay is excessive compared to their usual processing times and that there is no valid reason to hold my money for this long. I kindly ask Casino Guru to investigate this matter and help me receive my withdrawal as soon as possible.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

my account is veryfied before all withdrawal was maximum at the next day.

soo better is wait last one week and then make a complaint via by your site?

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello money at casino transaction are still under "awaiting" status. I write every day at live chat to get some information. And every time they are give me same answer.

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you tried contacting the casino to make sure that they don’t need any further documents or steps from you?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

I don’t have screen shots from live chat but I have copies of emails which I send to them. Today I write with the live chat as well they are told me it’s normal routine procedure and with my account and withdrawal it’s everything ok. I send via email all emails to you.

I send to you everything what I had saved at phone

Dear player, could you please let us know if you have already received your £800 withdrawal, or if the status of your withdrawal has changed?

Still not received and status not changed.

Dear player, thank you for your responses.

Unfortunately, I would like to inform you that since this casino has cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Evolve Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Evolve Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.