Golden Park Casino ES - Player's struggling to withdraw her winnings.

I have played with the same card and bank account, revolut, for a year or so now and never had an issue other than they would only pay back to the account not the card. Suddenly with this wirhdrawl they are demanding a Spanish mobile number, I have lobster (UK) and have sent line proof, and also they are demanding a Spanish bank

account which I do not have and do not want. They have paid higher amounts to my revolut account in the past but won't pay this. Please help. BTW I had to make a new account here as I couldn't reset my password, it wouldn't let me

Dear Heathvlc,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Could you please advise when exactly you made the last Revolut withdrawal? Are there any other alternative withdrawal methods that you could use?

Thank you in advance for your reply.

Best regards,

Kristina

Esta bien, ahora está solucionado

Thank you for your reply, Heathvlc. Do I understand correctly that your issue has been resolved? Can we now close the complaint?

Dear Heathvlc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.