Golden Panda Casino - Player's winnings have been confiscated.

good evening

I played GoldenPanda casino with a deposit bonus 200% - wagered full amount. My balance was 4465 EUR (after wagering completed)

I complete KYC and made withdraw

After that my balance was "Balance Deduction" and I received email

"Hello,

Greetings from Golden Panda!

After reviewing your gameplay, our respective team has detected that you practiced abusive promtional behavior, which is against our Bonus Terms & Conditions.

Such behavior includes, but is not limited to, bonus hunting, collusion, fraudulent activity, the use of multiple accounts, or any pattern of gameplay that is inconsistent with fair use of promotional offers.

Please note that we reserve the right to revoke any bonus funds and winnings if a customer is found in breach of our terms listed in our "Bonus Terms and Conditions" or "General Terms and Conditions".

As such, the winnings gained from the bonus "200% Welcome Bonus" have been voided, and from now on, the bonus capabilities of the account are blocked as a final and non-negotiable decision by our dedicated specialists.

Thank you for understanding and we remain at your disposal.

Kind regards,

Titania

Golden Panda Support"

I attach screenshots to this complaint.

Casino guru review please this case.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What games did you play while your welcome bonus was active? Did you play one game only, or did you switch between various different games?
• Am I correct in understanding that you cancelled the free spins you were awarded and did not play with them at all?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika