The player from Sweden had his account permanently closed and was unable to access his remaining 126 euros, which the casino refused to send. He had previously made successful deposits and withdrawals on the site. The issue was resolved after the player provided the necessary information, leading to the casino agreeing to process the withdrawal. The player eventually marked the complaint as resolved.
Golden Panda Casino - Player's account is closed, holding funds.
Resolved
Our verdict
Case closed
Amount: €126
Golden Panda Casino
Safety Index:LowCase summary
Discussion
Public
Public
3 months ago
Translation
Hello. Closed my account permanently on the site. But have 126 euros left. Which they now refuse to send me. And I can't log in and request a withdrawal myself. Have made both deposits and withdrawals here before
Automatic translation:
Public
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3 months ago
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Public
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3 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify whether the account was closed upon your request or by the casino's decision?
- When did you create the account, and when was it closed?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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3 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear sicksack,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Kristina
