Golden Panda Casino - Pelaajan tili on suljettu ja sillä on varoja.

Hello. Closed my account permanently on the site. But have 126 euros left. Which they now refuse to send me. And I can't log in and request a withdrawal myself. Have made both deposits and withdrawals here before

Hej. Stängt mitt konto permanent på sajten. Men har 126 euro kvar. Som dom nu vägrar skicka mig. Och jag kan heller inte logga in och begära uttag själv. Har gjort både insättningar och uttag här tidigare

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify whether the account was closed upon your request or by the casino's decision?
• When did you create the account, and when was it closed?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Sent you email with info

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear sicksack,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina