The player from Quebec won $20,000 and requested a $6,000 withdrawal, but her account was subsequently closed, leading to the disappearance of her remaining balance. Despite being told her account is not closed, she cannot access it and believes this to be a breach of terms regarding her winnings.
Golden Panda Casino - Player’s account has been closed after a significant win.
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Golden Panda Casino
Safety Index:LowCase summary
Discussion
Public
Public
6 days ago
I recently won a total of $20,000playing on the platform. I played with raw cash only (no bonus). After I requested a withdrawal of $6,000, the remaining balance of $14,000 completely disappeared from my account.
In fact, my account has been closed. This is extremely concerning following a significant win. I consider this a breach of terms and an attempt to withhold my legitimate winnings."
I would like to clarify that:
No bonus was used: There are no wagering requirements or bonus terms attached to these funds.
Betting rules: I have respected all maximum bet limits and terms of service
They say my account is not closed but i cant access it . I have tried at least 25 times using their help and instructions.
Public
Public
3 days ago
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Public
Public
3 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Golden Panda Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked? Would you be able to share a screenshot of the error you receive when trying to log in?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Is your player's account verified?
- My email is tomas@casino.guru
Thank you very much in advance for your reply.
Best regards,
Tomas
