The player from Latvia won 12,800 EUR at Golden Panda Casino but faced account closure due to the casino claiming a duplicate account. Despite verifying his identity with a national ID and having only one account, he is confused and seeks assistance in retrieving the remaining 4,800 EUR of his winnings, which were voided.
Golden Panda Casino - Player’s account has been closed for alleged duplication.
Opened
Current status
Waiting for player to reply
6d 14h 16m 36s
Golden Panda Casino
Safety Index:Very lowCase summary
Discussion
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Public
3 days ago
Hi
i played this casino : Golden Panda Casino without bonus - only REAL money balance.
I won 12800 EUR
I passed verification and made two successful withdraws 4000 EUR and 4000 EUR.
Total is 8000 EUR.
Money left on my balance 4800 EUR.
I made another withdraw and casino sent email to me that I have a duplicate account and I need to send additional document , which I did.
After some time Golden Panda Casino closed my account "we kindly inform you that your account has been closed and the funds voided due to breach of our Terms and Conditions https://www.goldenpanda.com/terms , section Fraud."
I have only one account at this casino and my account was verified with my national ID card, how can it be duplicate ? I dont understand this.
Help me please, Casino Guru
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Public
9 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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Public
9 hours ago
Dear KRIS92,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand your situation.
- Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
- Have you ever accessed your casino account from a shared device or a shared wi-fi network?
- Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
- Which games did you play to accumulate your winnings?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
