Golden Genie Casino - Player’s withdrawal is delayed.

I have requested a withdrawal of £490 on the 19/07/2025 and it's still pending! My account is verified so I don't understand the delay. Got in touch several times and invariably gett the same reply- we are still veryfing your payment please wait( what exactly are they veryfing for 3 weeks now?). Any help with this is much appreciated, thank you.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request with status visible, or your most recent correspondence with the casino support discussing the delay to tomas@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

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Dear Player,

Thanks for providing the evidence I requested.

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy", we are forced to close your complaint as "unresolved".

This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach. Regrettably, it seems to be a common practice of Golden Genie Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in number. We strictly recommend staying away from Golden Genie Casino.

I wish I could be of more help. The casino can reopen this complaint anytime.

Best regards

Tomas

Casino.Guru