Goldbet Casino - Player's withdrawal requests are delayed.

Hello,

I would like to report an issue with Goldbet.gg regarding my withdrawals.

A few days ago, I successfully made a crypto withdrawal from my account with no problems at all. Everything worked fine.

Then, when I tried to make a second withdrawal, the casino asked me to complete a KYC verification, which I did successfully — my KYC was fully approved.

However, since that moment, all my new withdrawal requests have been rejected. Each time, the casino tells me that I must "use the same method that I used for the deposit."

I made my deposit using a bank card, but as you can clearly see in the screenshots I provided, there is no card withdrawal option available on their platform — only crypto or local payment methods.

I even explained this to their support team, but they keep cancelling my withdrawals with the same automated message.

I am simply asking to withdraw my funds the same way I did before — via crypto — since it’s the only available withdrawal method.

Thank you very much for your help. I’m attaching screenshots that show the withdrawal options available on the website (no card option).

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Goldbet.gg Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any previous deposits using crypto? Was this option suggested by casino support?
• Do I understand correctly that your last cryptocurrency withdrawal took place on October 8th?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

I just wanted to explain that I decided to close my account because the casino kept refusing my withdrawal requests again and again.

As a result, I ended up playing again and, of course, lost everything.

Please take note that, in my opinion, this casino acts in a dishonest and unethical way, and they should not be allowed to operate.

Best regards,

Thanks for the update.

Sadly, since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. We can intervene in cases where payouts are obstructed or delayed only if there is a remaining balance on your account.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casinos in the future.