The player from Belgium had completed the wagering requirements for a no-deposit bonus and had €30.00 classified as real money. Despite having a fully verified account and past successful withdrawals, the casino's cashier incorrectly stated that wagering requirements were still pending, and support provided contradictory automated responses. She requested the manual release of her funds. We requested bonus details and supporting screenshots, but the casino did not react to our mediation attempts. As a result, the complaint was closed as unresolved under the No Reaction Policy.
Goldbet Casino - Player's withdrawal is delayed due to a system error.
Unresolved
Our verdict
No reaction policy
Black points: 20
Amount: €30
Goldbet Casino
Safety Index 4.0 LowCase summary
Discussion
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1 week ago
Translation
I used the $35 no-deposit bonus. According to my history, the wagering requirements were successfully completed on October 28, 2026, at 1:27 PM (status: "Bonus wagering requirement completed"). The casino system then correctly converted the balance from bonus funds to exactly €30.00 real money. My bonus balance is now €0.00.
My account is fully verified, I haven't violated any rules, and I've successfully withdrawn funds in the past. However, when I try to withdraw the €30.00 in real money, the cashier is still incorrectly demanding wagering requirements. This is clearly a technical error in the casino's cashier system.
The email support doesn't read my messages at all and keeps sending me endless, automated, and contradictory replies. Sometimes they say the bonus is still active, sometimes they say there is no active bonus anymore, and most recently they claimed the real money field is just an "indicator for bonus winnings," even though it's declared as withdrawable real money. Since my money is officially listed as real money and there are no outstanding wagering requirements, I request the release and manual withdrawal of my €30.00.
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1 week ago
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1 week ago
Dear Zaubergirl,
Thank you very much for submitting your complaint. I’m sorry to hear about the difficulty withdrawing your winnings. To assess the additional wagering requirement, could you please provide the following?
- The name, code, or link for the $35 no-deposit bonus you claimed.
- A screenshot of the bonus-history entry showing that the wagering requirements were completed.
- Your email correspondence with the casino about the remaining wagering requirement, including its explanation that the real-money balance is only an indicator of bonus winnings.
You can send the correspondence and screenshots privately to kristina.s@casino.guru.
Thank you in advance for your cooperation.
Best regards,
Kristína
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1 week ago
TranslationI'm sending it by email because there's so much of it.
LG
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4 days ago
Dear Zaubergirl,
Unfortunately, I would like to inform you that since this casino has 80+ cases closed under the "No Reaction Policy," we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Goldbet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members.
Unfortunately, all efforts to resolve any kind of issue have failed, as the complaints have grown in number. We strictly recommend staying away from Goldbet Casino. I wish I could be of more help. The casino can reopen this complaint at any time.
Best regards,
Kristina
