The player from Austria won €2000 but faced rejection of his KYC verification, which has been pending for over 24 hours. He expresses frustration over the delay in resolving this issue.
Goldbet Casino - Player's withdrawal is delayed due to KYC rejection.
Opened
Current status
Waiting for player to reply
6d 23h 5m 3s
Goldbet Casino
Safety Index:LowCase summary
Discussion
Public
Public
3 days ago
Translation
I won €2000 and suddenly my KYC verification was rejected. I've been waiting for over 24 hours for the verification and the problem is still there – absolutely outrageous!
Automatic translation:
Public
Public
55 minutes ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
55 minutes ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
From the screenshot you uploaded with your complaint, it appears that the name in your casino profile does not match the name shown on the identity document you submitted to the casino. Could you please explain this difference?
Additionally, please clarify the following:
- Did you fill out your correct personal information in your casino profile?
- What types of games did you play to accumulate your winnings?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
