The player from Hungary is unable to withdraw her winnings as the casino blocks the withdrawal and refuses to verify her identity without requiring a new deposit. Additionally, she faces an upfront transaction fee and has received no response to her email inquiries.
Goldbet Casino - Player's withdrawal is blocked and delayed.
Opened
Current status
Waiting for player to reply
6d 23h 14m 1s
Goldbet Casino
Safety Index:LowCase summary
Discussion
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2 hours ago
Translation
Hello! I have 13,850 HUF real money in my account. The casino completely rejects and blocks my withdrawal on the platform and refuses to verify my identity (KYC) because it requires me to deposit to the site first. The minimum card deposit is 8,700 HUF, which I am not willing to risk, since my winnings are completely legitimate. In addition, the system also asks for an upfront transaction fee of 1,553 HUF in the withdrawal window. The casino completely ignores my email inquiries. I ask the casino to manually check my documents and transfer the remaining 13,850 HUF real money without forcing me to make any further deposits.
Automatic translation:
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48 minutes ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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48 minutes ago
Dear RubiDomcsi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Have you accumulated your winnings with or without an active bonus?
- When did you make your first deposit and what payment method did you use?
- What payment method are you currently using for withdrawals?
- I understand that KYC requires you to make a deposit. Could you please clarify for which payment method did the casino asks to make a deposit from?
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
