Goldbet Casino - Player's withdrawal has been delayed.

My complaint is against Goldbet casino, and I don't see them on the list. Anyway at Goldbet I made deposits for over R200, tried withdrawing to my visa card but my bank doesn't accept international payments, I can only make international payments. So I deposited again, and after my deposit I used a no deposit coupon which I wagered and withdrew the funds via crypto only to be told that I had submitted false information even though I did my kyc verification and deposited from my bank account.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Goldbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• When did you complete account verification in the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Have you previously deposited using your crypto wallet?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas