Goldbet Casino - Player's withdrawal has been delayed.

Subject: Complaint regarding delayed withdrawal and lack of response from Goldbet

Dear Sir/Madam,

I would like to file a formal complaint against Goldbet regarding my withdrawal.

My withdrawal has been pending for over 14 days. I have fully completed all requested verification procedures and provided every document requested by the casino. Despite this, my withdrawal has not been processed.

Customer support initially informed me that my case had been forwarded to the technical department, but since then I have received no meaningful updates. They are now ignoring my messages.

I kindly request that you investigate this matter and assist in ensuring that my withdrawal is processed without any further unnecessary delay.

Thank you for your time and assistance.

Kind regards, [Your Name]

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Karla M.

Dear ROSVIS,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

after 20 days it was rejected and now I submit it again, the support is ignoring me again, I've been waiting for over 3 weeks, I can't withdraw my euros, I'm getting nervous, ever since then, here's the last photo, I deposited €780, then another €60 - almost €300 and still can't withdraw €610

Dear ROSVIS, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla M.

Hello, regarding the complaint I filed with Goldbet gg Casino. 1. Yes. more than once. 2. Yes, more than 4 months ago. 3. Without it. 4. I played Fruit Million mainly. 5. I'm attaching a screenshot of how often the infor template is sent, absolutely nothing specific, it's been over a month since I deposited €840 and I still haven't received either €10 or €600 of the balance.

Hello ROSVIS,

We would like to update you that due to Karla, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Karla has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Karla will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear ROSVIS,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice for Goldbet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Goldbet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.