Goldbet Casino - Player's withdrawal has been delayed.

Subject: Complaint regarding delayed withdrawal and lack of response from Goldbet

Dear Sir/Madam,

I would like to file a formal complaint against Goldbet regarding my withdrawal.

My withdrawal has been pending for over 14 days. I have fully completed all requested verification procedures and provided every document requested by the casino. Despite this, my withdrawal has not been processed.

Customer support initially informed me that my case had been forwarded to the technical department, but since then I have received no meaningful updates. They are now ignoring my messages.

I kindly request that you investigate this matter and assist in ensuring that my withdrawal is processed without any further unnecessary delay.

Thank you for your time and assistance.

Kind regards, [Your Name]

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Karla M.