Goldbet Casino - Player’s withdrawal has been delayed.

My ID at this casino is 63339. Crypto withdrawals are quick on all casino sites but my crypto withdrawal is pending since long time at goldbet casino. They are showing 20 minutes to 6 hours time to process the withdrawal and now chat support agent is spamming "wait for confirmation". I got my first withdrawal after 15 days from the date of withdrawal that's why I have no hopes from this casino. There's chat bot at chat support who will never resolve your problem in whole life.

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Dear PREM9112,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear PREM9112,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear PREM9112,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Karla,

You know very well that the customer will definitely reply to their own query because the customer is that person who has been stuck in the matter but the problem starts at the casino's side. This is a scammer site and I and other people know it very well that this site will never reply here and also they'll never reply anywhere.

If they are truly genuine and not scammers then they have to reply and they have to give me my 500 euro winnings which they swallowed after collecting all the information.

Dear PREM9112,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 50+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice for Goldbet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Goldbet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

Karla M.

We’ve reopened this complaint at the request of Goldbet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

We understand that this situation is frustrating. However, our rules apply equally to every player, without exceptions. We have to follow our Terms and Conditions to ensure a fair and safe environment for everyone. If an account is restricted due to a rule violation, we are unable to make exceptions. Thank you for your understanding.

First of all I would like to inform all the players that this site have too many bugs and glitches, duplicate games, account restrictions without giving withdrawals, stopping or disabling customer accounts intentionally.

My withdrawal wasn't so big, it was just 45 USD but they not paid me the little amount too. They will not block your account until you deposit there but once you stopped depositing, they will block your account if you won with the bonus Money and I am of of the victims who faced the situation.

I have the last line for the site "The fraud group is running fake gaming site".

Dear PREM9112,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver,Lucia, (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Please tell this fraud site to enable my account again and if they found any other account which was opened by me by mistake then they can disable that account and keep this main only.

They are giving me bonuses through the email but they also disabled my main account and if they are sending me gifts then why they desabled their loyal customer's account?

Hello PREM9112,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Goldbet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

Look at their threats. They stuck meaningless ban reason and they said that the account should be on your correct and own name but I want to clear that the account KYC is already done then how they stick me the reasons like this? I think they intentionally blocked my account and winnings.

We understand that this situation is frustrating. However, our rules apply equally to every player, without exceptions. We have to follow our Terms and Conditions to ensure a fair and safe environment for everyone. If an account is restricted due to a rule violation, we are unable to make exceptions. Thank you for your understanding.

Now this is called arbitrariness because after swallowing my winnings, they are saying to not make any explanations. How this scammer site is still working in my country? I have to report this to the gambling management department of India. It should be banned in India for scam and frauds.

Dear Goldbet Casino Team,

We understand that you are required to follow your Terms and Conditions and take action when casino rules have been violated.

However, in order for us to properly assess this complaint, could you please provide us with supporting evidence for your claim that the PREM9112's account was blocked due to the use of duplicate accounts?

This may include relevant account information, logs, details of the allegedly linked/duplicate accounts, matching data, or any other evidence supporting your decision.

Without such evidence, we are unable to properly assess the circumstances of the case and determine whether the casino's decision was justified.

You can send the supporting documents directly to me at lucia.s@casino.guru.

Thank you for your cooperation.

If someone from my phone from my family member tried to open an account with their wish then I can't read your mentality about me because I always been a loyal customer of goldbet casino and they always suck blood of loyal customer's and it's declared now and it's goldbet casino's mistake here because if they found another account creation then why they waited until I make a withdrawal? Why they never blocked my account on the same date when they fetched another account creation details from the same IP address? Why they never reminded me about that? Give me proof of that.

This is totally not fair and it might be their money swallowing strategy.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear PREM9112,

Unfortunately, the casino has stopped responding to my inquiries.

Without the clarification and evidence from the casino, we are unable to properly verify their claims or assess whether the account closure and related actions were justified. As the casino has stopped cooperating at this stage, there is unfortunately very little more we can do to move the case forward.

For this reason, I will have to mark the complaint as unresolved in our system.

I know this isn’t the result you were hoping for, and I’m genuinely sorry we couldn’t achieve a better outcome. Please keep in mind that unresolved complaints impact a casino’s overall rating, which can motivate them to adjust how they handle such issues. If the casino chooses to reply at a later time, with meaningful response, we will reopen your complaint immediately and notify you by email.

In the meantime, I recommend reaching out to the Anjouan Gaming Authority by submitting a complaint via the licensing badge located in the footer of the casino’s website. Regulators often have additional tools and authority that may help in situations like this.

For tips on how to file your complaint effectively, you can refer to the article linked. If you need help with the submission or receive an update from the regulator, feel free to contact me anytime at lucia.s@casino.guru

I’m truly sorry we couldn’t reach a more positive resolution.

Best regards,

Lucia S