Goldbet Casino - Player’s withdrawal has been delayed.

My ID at this casino is 63339. Crypto withdrawals are quick on all casino sites but my crypto withdrawal is pending since long time at goldbet casino. They are showing 20 minutes to 6 hours time to process the withdrawal and now chat support agent is spamming "wait for confirmation". I got my first withdrawal after 15 days from the date of withdrawal that's why I have no hopes from this casino. There's chat bot at chat support who will never resolve your problem in whole life.

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Dear PREM9112,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear PREM9112,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear PREM9112,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Karla,

You know very well that the customer will definitely reply to their own query because the customer is that person who has been stuck in the matter but the problem starts at the casino's side. This is a scammer site and I and other people know it very well that this site will never reply here and also they'll never reply anywhere.

If they are truly genuine and not scammers then they have to reply and they have to give me my 500 euro winnings which they swallowed after collecting all the information.

Dear PREM9112,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 50+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice for Goldbet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Goldbet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

Karla M.