The player from Spain claimed unlawful withholding of his balance of €644.75 by Goldbet8.com, which had blocked his account for alleged "duplicate account" violations. He denied these allegations, stating that he had operated only one account and provided evidence of his payment and attempts to resolve the issue. The player was unable to complete verification as the casino blocked his account during the process, and his winnings had been accumulated without any active bonuses. The complaint was closed as unresolved due to the casino's lack of response and repeated failure to engage in mediation, which led to a negative rating impact for the casino.
Goldbet Casino - Player's winnings are unlawfully withheld.
Unresolved
Our verdict
No reaction policy
Black points: 163
Amount: €644
Goldbet Casino
Safety Index 4.3 LowCase summary
Discussion
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1 month ago
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1 month ago
Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
- Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
- Had you completed verification before you lost access to the account?
- Were your winnings accumulated while a bonus was active, or without an active bonus?
Thank you in advance for your reply.
Best regards,
Kristina
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1 month ago
Translation
Slot machine game
No, I didn't do the verification because when I went to verify it, they kicked me out and blocked my account.
At the time I was fired, there were no active bonuses.
Automatic translation:
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4 weeks ago
Dear Franki2929,
Unfortunately, I would like to inform you that since this casino has 30+ cases closed as "No Reaction Policy", we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino.
I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach. Regrettably, it seems to be a common practice of Goldbet Casino to ignore us completely in our attempts to mediate any kind of issue.
Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Goldbet Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
