The player from Spain claims unlawful withholding of his balance of €644.75 by Goldbet8.com, which blocked his account for alleged "duplicate account" violations. He denies these allegations, stating that he only operated one account and provides evidence of his payment and attempts to resolve the issue.
Goldbet Casino - Player's winnings are unlawfully withheld.
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Waiting for Casino Guru to reply
6d 23h 31m 2s
Goldbet Casino
Safety Index:LowCase summary
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1 hour ago
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1 hour ago
Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
- Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
- Had you completed verification before you lost access to the account?
- Were your winnings accumulated while a bonus was active, or without an active bonus?
Thank you in advance for your reply.
Best regards,
Kristina
