The player from Greece notices that 65 euros has disappeared from her account, and she faces issues with withdrawal as the casino claims her identification documents were incorrect. Despite sending the documents, she receives no response via email or chat.
Goldbet Casino - Player's funds are missing.
Opened
Current status
Waiting for Casino Guru to reply
6d 22h 0m 29s
Goldbet Casino
Safety Index:Very lowCase summary
Discussion
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22 hours ago
Translation
Good evening, first of all, there was 65 euros in money and it disappeared from my account. Secondly, they accept deposits, when it is for withdrawal they say identification because supposedly it was wrong, I have sent the documents, no response either by email or in chat.
Automatic translation:
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2 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 hours ago
Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
- Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
- Were your winnings accumulated while a bonus was active, or without an active bonus?
- Which documents have you already provided, and when exactly?
Thank you in advance for your reply.
Best regards,
Kristina
