The player from Ireland deposited €25 on Tuesday, but the funds have not yet appeared in his casino account. Despite multiple emails to Goldbet, he receives vague responses and no clear answers.
I made a deposit of €25 on Tuesday the 21st it was taken out of my bank account straight away and everytime I email goldbet they keep giving me the run around and no straight answer it's now Friday and still nothing
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Dear gamingdj5334,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your deposit and understand your concern. However, I’d like to emphasize that we received many complaints about various issues from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a no-reaction policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it, and I also genuinely hope that your deposit will be credited to you eventually.
Could you please forward a screenshot of your receipt to tomas@casino.guru?
Thank you in advance for your cooperation and reply.
Best regards,
Tomas
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