The player from Australia faced issues with her account at the casino, as it was suspended after she deposited to verify her account due to accusations of having duplicate accounts. She had attempted to withdraw 200€ but was being ignored by customer support, leading her to label the casino a scam. We asked her to confirm details about possible shared IP use, VPN use, KYC completion, bonus play, and the verification deposit, but she did not reply to our inquiries or reminder. As a result, we were unable to investigate further and the complaint was closed for now due to lack of response.
Goldbet Casino - Player’s account is suspended and withdrawal delayed.
Closed
Our verdict
Player stopped responding
Amount: A$400
Goldbet Casino
Safety Index 4.1 LowCase summary
Discussion
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3 weeks ago
DONT USE THIS CASINO!!
Was told to deposit to verify my account as they accused me of having duplicate accounts! Deposited and tried to withdraw only 200 out of the 400+ and my account was suspended. Been trying to sort it through customer support and get ignored or takes upto a day for reply!! I only had 1 account, Scam casino!!
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear MissMuddy,
Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing. To better understand the situation and determine how we may be able to assist you, I would like to ask you a few questions.
- Is there any chance that someone from your household, or someone using the same IP address, has also created an account at this casino?
- Have you used any VPN or IP-masking software while accessing the casino website?
- Could you please confirm whether you have completed the KYC verification process?
- Did you accumulate your winnings with or without an active bonus?
- How much were you asked to deposit into the casino for the purpose of verifying your account?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your cooperation and reply.
Best regards,
Veronika
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2 weeks ago
Dear MissMuddy,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
